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Carolina Conexiones: Improving Satisfaction and Flow through Volunteer Bilingual Patient Navigators

Lead

Kori Flower, MD, MS, MPH

Aim

To improve patient experience and flow for Spanish-speaking families in UNC Children’s Specialty Clinics.

2016 IHQI Symposium Presentation Slides

(Carolina Conexiones Segment: 34:00–1:09:00 minutes of Improvement Scholars Symposium 2016 2nd Half)

Project Accomplishments

  • Spread of bilingual patient navigation within UNC Children’s Hospital to: Children’s Specialty Clinics, Children’s Primary Care Clinic, and Inpatient Rounding Program
  • http://carolinaconexiones.web.unc.edu
  • Recipient, 2020 Impact Award from the Society of Healthcare Volunteer Leaders: Vital Signs Announcement

Presentations

  • Oral presentation at American Academy of Pediatrics National Meeting (Oct 2016)
  • Poster presentations at Latino Medical Student Association Meeting (April 2017) and UNC Minority Health Conference (Feb 2016)
  • Related qualitative research project on family experience with poster presented at Pediatric Academic Societies National Meeting (May 2017)

Publications