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As part of our commitment to being a certified patient-centered medical home, UNC Family Medicine works hard to include the patient voice in all activities. By providing input to faculty and staff in clinical process, research, and redesign & renovation of the Family Medicine Center, the Patient Advisory Council has made a huge impact in the department. If you are interested in hearing more about the council please let us know.

The mission of the UNC Family Medicine Center Patient Advisory Council (PAC) is to advise faculty and staff in their mission to develop and refine policies, practices, services and facilities to improve the healthcare experience. Many of our PAC members are also very involved in Community Health initiatives at UNC Family Medicine. If you’d like to learn more about Community Health at Family Medicine, check out our website here. 

We are glad to be here as patients. We represent the patient voice, and we’re here to tell you — the future of family medicine is bright!"
-Patient Advisory Counsel

Please read a special thank you to Graham Swift, outgoing Chair of the Patient Advisory Council.

Meet the Patient Advisory Council Chair

Jean Bolduc

Jean Bolduc joined the PAC in 2020 after being a patient with Family Medicine for more than 20 years. Jean is a communications consultant, author and former journalist, covering local government for the Herald-Sun and News & Observer. She is the host of The Weekend Watercooler on WCHL. She is a graduate of the UNC School of Journalism & Mass Communications. Jean and her husband, Rick, live in Chapel Hill.

Meet the PAC Members

Pamela Griffis

Pamela Griffis became part of the Patient Advisory Council in February 2018, when interviewed for a prestigious role as Board Member. She loved the opportunity then and loves it even more daily. Her healthcare at the Family Medicine Center led her to apply to the PAC and she has had quality care from some of the finest doctors in the U.S.A.since committing to the standard of one primary care provider in 2014.

Lorna Harris

(Bio coming)


Polly Johnson

Polly has been a patient at the FPC since she moved to Chapel Hill in 1973. As a registered nurse, she worked in both the Pediatric Specialty Clinics and as the Nursing Coordinator of the pediatric and neonatal inpatient services at UNC Hospitals in the 70s and 80s. In the late 80s, she joined the staff of the NC Board of Nursing, serving as a Practice Consultant before becoming the Executive Director until her retirement in 2008. Polly continued her involvement in healthcare by leading the Foundation for Nursing Excellence for another 10 years, helping to streamline the educational pathways between community colleges and universities to increase the number of baccalaureate-prepared nurses in our state. She has also served as a board member of the NC Institute of Medicine as well as the National Council of State Boards of Nursing. In retirement, she has remained active in healthcare and humanitarian activities, including immigrant justice initiatives.

Charlie Lehmann

Charlie Lehmann has been a patient at Family Medicine since he moved from Vermont in 2012. He has been a member of the Patient Advisory Council for almost 6 years. Charlie’s professional life has been focused on marketing, advertising and new product development. Given this background, he has been instrumental in developing communications initiatives targeted at providing patients with information that will enable them to partner more effectively with their medical provider. He has also served as a Co-Chair of the Council and is a mentor with SCORE.

Bonnie MacDougall

(Bio & photo coming)

Winnie Morgan

Winnie Morgan is a retired professional speaker, trainer and consultant, specializing in programs to improve effectiveness in the workplace and within organizations. Before starting her own business in 1989, she was a department head and youth development specialist for local government in Northern VA. Winnie has a lifetime of experience of working with volunteer management. She has traveled to Belarus and Ukraine(former USSR) to help set up volunteer systems to address social issues. Various contracts have included being the Faith Involvement Coordinator for welfare reform in OrangeCounty, writing curriculum and training teachers and principals in NYC on service learning, serving as camp director for UNC’s pediatric burn survivor camp, to working with congregations on early brain development. Women in Management selected her as the national outstanding entrepreneur of the year. Winnie has been a patient at UNC Family Medicine since before 2011 and joined the PAC in 2020.

Winnie is a native Tar Heel that graduated from East Carolina University and received additional degrees from VA Tech. Winnie is an active volunteer from serving as a Stephen Minister in her church, past chair of the Commission on Women, to being an usher for UNC Basketball.

Gwen Waddell-Schultz

(Photo coming)

Gwen H. Waddell-Schultz, RN, MSN, NPD-C, NEA-BC is a graduate of UNC School of Nursing and recently retired from Durham Veterans Administration Health Care System. A resident of Chapel Hill, she has been a patient of UNC FPC since 1970. She is excited to contribute her skills and knowledge in a patient advocacy role on the Council.

Her career in nursing included intensive care, medical-surgical, outpatient, and oncology areas. For over 20 years, she had administrative responsibility for nursing student clinical rotations, nursing internships, and orientation of new nursing staff. She administered the VA scholarship program that provides RNs with the opportunity to pursue that next degree.

She holds a BSN and MSN from UNC-CH and a post-master’s certificate from Duke University School of Nursing. She holds adjunct faculty appointments at both UNC-CH and Duke University. She is on the Advisory Board of the Watts College of Nursing.

She holds two national certifications: ANCC Staff Development in Nursing and ANCC Nurse Executive.

She is an active member of the American Nurses Association and North Carolina Nurses Association, served as NCNA President, and a variety of other leadership positions within the professional organization. She is a member of Sigma Theta Tau.

She holds the NC Great 100 designation, and the NCNA Hall of Fame Award. She has been recognized by UNC-CH SON as Alumnae of the Year, and has been recognized for her many contributions to the University and community. She has been a Volunteer Mentor to nursing students from UNC-CH.

She has six grandchildren, and is active in her faith community of University Presbyterian Church. She is an avid Tar Heel fan.