Office Help and Resources
For assistance with the following, click on a topic below.
Last updated on June 23, 2025
- A/V Equipment
- Rhonda Strickland, Holly Shepherd or
- Classroom Support – School of Medicine IT (Monday – Friday, 7:00 AM – 5:00 PM)
Click: Report an Issue / Request Help or call 919-843-9086
- Building Access Key Cards
- Building Emergencies
- Latasha Mingo
- Copy Doug Leonard and Dylan Starr
- For after hours building emergencies call campus security at 919-962-8100 or 911
- Carpentry (minor repairs/renovations)
- Doug Leonard
- If needed fill out the Equipment Repair or Surplus form
- Core Equipment Repair
- Fill out the Equipment and Facilities Services Request form
- Dishwasher
- Fill out the Equipment and Facilities Services Request form and email Jesse Arp
- Equipment Problems
- Fill out the Equipment and Facilities Services Request form and email Doug Leonard or Dylan Starr
- For after hours building emergencies call campus security at 919-962-8100 or 911
- Facilities Questions, see also School of Medicine Intranet (unc.edu)
- contact Jesse Arp
- Freezer / Minus 80
- Call Berlow Scientific at 919-245-1129 24 hours a day.
- For additional information: Review the loaner freezer procedure at UNC facilities website.
- Furniture
- Ask Latasha Mingo for assistance
- Housekeeping Requests
- Latasha Mingo
- Note: To get a Chartfield string then visit the UNC Housekeeping website
- Keys
- Lab Repairs
- If needed fill out the Equipment Repair or Surplus form.
- Lights
- Recycling
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- Latasha Mingo
- For recycling requests visit the UNC facilities website.
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- Renovations
- If needed fill out Equipment Facilities Service Request form.
- Small Equipment Lab Repairs
- Surplus
- Fill out the Equipment and Facilities Services Request form and email Shakia Risby and Latasha Mingo
- Events and Seminar Coordinator
- Postdoc Events
- Email Logan Slade or current Postdoc committee chair
- Holly Shepherd
- Research Retreat
- Rhonda Strickland or Robert Lee / current BCBP Research Retreat committee chair
- Seminar Schedule
- Seminar Speaker Nomination Form
- Fill out the Seminar Speaker Nomination form.
- Student Events
- Center for Faculty Excellence
- How to get students in my lab, contact BBSP program
- School of Medicine Intranet (unc.edu)
- see also Technical Support (the last item below on our drop down list)
- Funding Changes, Payroll
- Reimbursements: Travel
- Use CONCUR System and email Shakia Risby.
- School of Medicine Intranet (unc.edu)
- State Budget Accounting
- Travel Coordinator
- Travel Assistance – Shakia Risby is our business services coordinator who assists us with CONCUR. All Travel Requests (Pre-Travel Authorizations) should be submitted via the online portal or here. Travel reimbursements should be submitted via the shared mailbox BCBPacctg@med.unc.edu along with the completed form provided at the bottom of the email.
- Accounting and Post-Award Administration
- Jesse Arp and John Hutton
- Funding Opportunities
- All students, postdocs, and faculty, please refer to the JHU funding opportunities link
- UNC Research: Researchers: find funding
- School of Medicine Office of Research
- Office of Sponsored Research
- Proposal Submission/Pre-Award Support
- Fill out the Online Proposal Submission Request form and email Ellie Frost
- ECERT (questions about)
- Contact Steven Torchio for:
- Benefits
- Building Access Key Cards (Requests, renewals, replacements should be sent to Steve. Latasha will be picking these up from the mailbox in MacNider and will coordinate pickup with each individual.)
- Carolina Talent help
- Direct Deposit
- Exit interviews
- Leave Forms
- On-boarding
- One-Card
- Onyen set-up
- Parking, see also UNC parking
- Recruitment: General
- Reporting Mistreatment and Resources
- Retirement
- School of Medicine Intranet (unc.edu)
- TIM timesheet
- Visas
- Conference Room Scheduling
- Rhonda Strickland, Holly Shepherd. You can also view the conference room webpage for more information.
- For technical support call ATS Classroom Support at 919-843-9086
- visit this webpage for technical support SOM Classroom Support
- Copiers
- DHL, Federal Express, UPS mail services
- First contact Latasha Mingo
- DHL – we have one account for the whole department. Contact Latasha Mingo
- Federal Express – we have one account for the whole department. Contact Latasha Mingo
- Outgoing mail – please ask Latasha Mingo
- UPS – please ask Latasha Mingo
- Note: For questions on package deliveries, you can contact Latasha Mingo
- UNC Mailservices room is also located in the basement level of the Bioinformatics building next door if you have any concerns about general mail deliveries or lost packages.
- Laundry, Lab Coats
- Notary Public
- Rhonda Strickland
- State Employee’s credit union
- Outside Space
- Visit the UNC facilities page to reserve outdoor space on campus.
- School of Medicine Conference Room Reservations.
- Parking Vouchers
- Supplies, Office
- Refer to your lab contact.
- Contact Carolyn Clabo for:
- Communications support and resources at the University of North Carolina.
- Directories on the Biochemistry website. Information comes from Human Resources to upload. If faculty have lab members that are paid from other units, please let Carolyn Clabo know to add people to the website directory and our departmental listservs. Back up for listservs is Steven Torchio or Rhonda Strickland
- Donor Relations/Development (see also UNC Health Foundation staff listing)
- to update our funds listed on the ADV online giving page, please contact Rick Root, Director of Applications & Dev Support at the University Development Office, and copy Carolyn and Latasha.
- Graphics Design projects
- contact Carolyn Clabo who can arrange resources with Amy Fleming who is our new SOM graphics designer beginning mid-summer 2025.
- Media library of photos and video.
- Besides our own images saved on the shared departmental drive, we have access to the UNC multimedia library and UNC School of Medicine Communications SharePoint. Contact SOM communications for access to their images of campus buildings. Images are not for commercial use.
- Media Relations (if the media contacts you (even if you don’t want to respond) and for breaking news you must contact SOM Media Relations and copy Carolyn Clabo and Jean Cook)
- SOM communication team contact details
- All faculty, students, and lab members should contact UNC SOM Media Relations if approached by the press. Our contact is Alan Wolf, Director of News and Media Relations, who is ready to assist you with media and interview requests. He has replaced Mark Derewicz who moved to UNC Alumni Communications. In some instances, if our employees do not want to respond, our media relations will give the press another contact name for the interview so UNC does not miss this opportunity.
- News Coordination
- For Vital Signs, contact Leslie Wimmer and Matthew Englund at SOM Communications. You may also use the submit news form on Vital Signs. Please email Carolyn Clabo and Jean Cook on correspondence with all press-related topics. Alan Wolf will help departments coordinate their Research News and work in PR and media relations.
- To coordinate your research news (begin this process once your high-impact paper is accepted) email Carolyn Clabo and our Chair, Dr. Jean Cook. Carolyn will then loop in our writer best suited for your news. As a guide from SOM: research publications are meant for your peers to read. Novel discoveries are newsworthy for their audience. One contact for press releases is Kendall Daniels.
- Please coordinate your news when your paper has been accepted or your first hear of a big award with both your primary department and your affiliated departments at the same time, such as the Blood Research Center. We follow all media embargos. You should still notify us of your breakthrough news early on. The standard is that your primary unit will place the news on their website first, then other units will follow and give credit to the first group.
- View School of Medicine Integrated Communications webpage for resources.
- If a Lineberger member, please contact Bill Schaller to coordinate your news (always copy Carolyn Clabo and Jean Cook).
- UNC Communications resources (over the whole university)
- UNC Research
- Photo Sessions
- School of Medicine offers lab photos and headshot photography beginning June 2, 2025. To request photography support from our SOM photographer, Seth Foley, please fill out this form to get started: SOM Communications Request – School of Medicine Intranet Seth will be available for bookings beginning on Monday, June 2. If your event/deadline occurs before Monday, June 2, 2025, SOM recommends freelance photo support.
- How to take a photo. See smartphone photo tips. Share your new directory photos with Carolyn Clabo and your lab website administrator to update directory photos.
- Stock photography: SOM photoshelter is available for free access, ask Carolyn Clabo for the SOM Communications toolkit. Leslie Wimmer or Matt Englund can assist.
- UNC stock photography and videos: go to Multimedia Library | University Branding and Identity Guidelines for access to Medigraph.io.unc contact Jon Gardiner.
- Social Media
- UNC BCBP has X, Bluesky, Instagram, Linked In, and YouTube accounts (tag our accounts @UNC_BCBP in your professional social media posts). Email Carolyn Clabo for any special requests. In 2025, some School of Medicine units are moving away from departmental social media accounts and sending major posts for SOM to amplify. How to do this? Contact Jamie McGurk or John Bigelow (who will begin on May 27, 2025, as our new SOM social media specialist)
- Email social@unchealth.unc.edu
- The events form: UNC Health Social Media Request – Events – Form by Asana
- The UNC SOM form: Social Media Requests – UNC School of Medicine – Form by Asana
- UNC BCBP has X, Bluesky, Instagram, Linked In, and YouTube accounts (tag our accounts @UNC_BCBP in your professional social media posts). Email Carolyn Clabo for any special requests. In 2025, some School of Medicine units are moving away from departmental social media accounts and sending major posts for SOM to amplify. How to do this? Contact Jamie McGurk or John Bigelow (who will begin on May 27, 2025, as our new SOM social media specialist)
- Graduate Student Admissions
- Graduate Student Adjustment Requests
- Fill out the Graduate Student Hire Salary Adjustment Request form and email Holly Shepherd
- Parking
- Recruitment: Students
- Student Exit Interviews
- Student Tuition/Fees
- Canvas for instructors
- Canvas ed tech support available 24 hours/7 days a week
- Computer Network, VPN
- Computer Support
- CONCUR Support
- Conference Room Technical Support
- call ATS Classroom Support at 919-843-9086
- visit this webpage for support SOM Classroom Support
- Email Listservs
- Our email lists are now Office 365 distribution groups Carolyn Clabo or Steven Torchio, back-up Rhonda Strickland
- Old Lyris UNC listservs will be going away. Contact ITS onyen services for support.
- Digital Signage Display
- When the display outside GMB 3007 is having issues, email Carolyn Clabo
- If Carolyn is not available, contact ATS Classroom Support: classroom support form, call if urgent: 919-843-9086, For back up contact Latasha Mingo.
- Email Matt Englund for monthly School of Medicine-themed images and templates for display.
- Email Questions/Problems
- Getting started at UNC a guide for employees
- Knowledge base from ITS has 11+ categories
- ITS School of Medicine Intranet (unc.edu)
- Printer access
- Qualtrics Surveys and forms
- Contact Qualtrics Support – The Odum Institute
- Zoom meetings and in-person technical support at Carolina Square,123 W. Franklin St, Suite 330A Rm 3165-D
- After-hours support: Log in to your account at qualtrics.unc.edu, click on the ? icon at the top right of your screen, and select “Contact Support”
- Shared departmental drives. How do I obtain access to the BCBP server?
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- Contact Latasha Mingo to grant new employees access to shared computer drives. She will contact SOM IT for approval.
- Teams and Slack are popular team collaboration tools. To ensure effective use, new channels within our department must be approved before creation to prevent expired or outdated groups. These channels should be maintained and updated monthly to retain their usefulness. If you want to be an admin for a group please contact our website admin for instructions and best practices.
- Please contact Carolyn Clabo
- Latasha Mingo is the backup for resources on this topic.
- ITS Help knowledge base articles, click the categories on the left
- Technical Support with UNC system software platforms and websites
- Check this Status page by the ITS Operations Center first
- ITS Help knowledge base articles, click the categories on the left.
- To create a ticket, contact: School of Medicine IT | Services (unc.edu)
- TIM timesheet
- Training
- on-demand training for A/V classroom tech, Canvas, Poll Everywhere, WordPress, and much more.
- VoIP office telephone
- For telephone installation contact Latasha Mingo
- Initial set up of your desk phone and to change your passcode: read Voice Service – Voicemail help article
- Website creation for new labs
- Each lab is responsible for building and maintaining its own lab research website, including hosting fees.
- WordPress – Media & Design Center – Labs, Software & Equipment – LibGuides at University of North Carolina at Chapel Hill (unc.edu), guide from UNC library
- Web development
- Create a website
- Request a site via School of Medicine Web Design/Development Services page
- Websites within other units
- Faculty and researchers, contact the Communications Specialist in specific schools/units to update your directory information and research profile. Examples: Lineberger, Blood Research Group, Pharmacology, Pharmacy.
- Website Content updates on our department’s website
- Please contact our webmaster Carolyn Clabo
- If Carolyn is not available, please reach out via our Web Help Request Form or through the ITS ServiceNow portal.