End User Support

End user support is provided by Client Services, part of the Office of Information Systems. Client Services offers telephone and walk in support, desk-side support, domain and email account creation, and consulting services for all other needs. Please refer to the Client Services page for more information about the group.

To contact Client Services or make a request for service, please call 966-1325 during business hours. To submit a request outside of business hours, please submit a request by email. For emergencies that occur outside of business hours, or to report a server, email, or network outage, please call the OIS on call pager at 1-888-982-0493.

Client Services Services and Fees

Client Services offers 15 minutes of free walk-in and phone support for faculty and staff.  After the initial 15 minutes a charge of $80 per hour will be charged to the department.  If the client has not received all the information that he/she needs, or the issue has not been resolved within the allotted time, then the help desk technician will ask for a charge number and offer the opportunity to have a technician call them or deploy a technician to the client's desk. If a client services technician is called to a client’s office the technician will begin billing when he/she has left their office and continue to bill until he/she has returned from the call. 

Hard drive sanitizations is a flat rate of $60 per drive.

Note: Travel time to and from a customer site will be billed at the hourly troubleshooting rate. Customer will be billed for hardware/software supplied by Client Services. All fees are subject to change. Listed fees are effective as of July 1, 2007.