To contact Client Services or make a request for service, please call 966-1325 during business hours. To submit a request outside of business hours, please submit a request by email. For emergencies that occur outside of business hours, or to report a server, email, or network outage, please call the OIS on call pager at 1-888-982-0493.
Client Services Services and Fees
Client Services offers 15 minutes of free walk-in and phone support for faculty and staff. After the initial 15 minutes a charge of $80 per hour will be charged to the department. If the client has not received all the information that he/she needs, or the issue has not been resolved within the allotted time, then the help desk technician will ask for a charge number and offer the opportunity to have a technician call them or deploy a technician to the client's desk. If a client services technician is called to a client’s office the technician will begin billing when he/she has left their office and continue to bill until he/she has returned from the call.
Hard drive sanitizations is a flat rate of $60 per drive.
Note: Travel time to and from a customer site will be billed at the hourly troubleshooting rate. Customer will be billed for hardware/software supplied by Client Services. All fees are subject to change. Listed fees are effective as of July 1, 2007.