Several OIS divisions offer varying levels of end-user support. Client Services exists solely for end-user support while other divisions offer end-user support along with many other core functions.
Free ServicesEvery team listed below offers at least 15 minutes of free end-user support. For more information about what each team offers, following the links below.
Fee-For-ServiceSee our current fee structure for end-user support.
Provided by the following teams:
Help Site: help.med.unc.edu
The School of Medicine Help site is a great resource for common end-user support questions. The site includes training and documentation, faqs, and other information technology resources.
General SupportThere are several ways to request support:
Multimedia SupportFor help with multimedia projects/issues (help w/ PowerPoint presentations, web sites, scanning, video, etc.), we suggest you first visit the OIS Multimedia Lab. The Lab provides free support for all School of Medicine faculty and staff. For more information about the Lab including hours of operation and available hardware/software, visit the OIS Multimedia Lab page.