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Set Up Citrix

***This assumes that you have a Hospital domain account and know your username and password. The Hospital domain account is used to log in to Hospital (UNCH domain) computers, email accounts ending in .unchealth.unc.edu, and the Hospital’s Citrix platform for access to internal Hospital applications and systems.

  • Windows 7
  • Mac OSX
  • Apple iPad

Windows

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357.  Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web based access when on-campus will not require 2-Step Authentication.

Preferred Method: Citrix Access via Web Browser

Access from a web browser will not require Hospital Duo 2-Step Authentication if you are on a campus or hospital network.

  1. Open your preferred web browser, navigate to the UNC Healthcare MyApps Portal: https://myapps.unch.unc.edu
  2. Log-in with your hospital domain account
  3. Select the link for the application you want to run
  4. Choose Run or Open if prompted

Setup for Citrix Receiver

  1. Check if Citrix Receiver (Ver. 4.9 or newer) is already installed on your computer.
    • On most Department of Medicine Machines, the Citrix Receiver shortcut will be on the desktop
    • You can check in Windows 7 by clicking start searching Citrix Receiver using the search bar. If Citrix Receiver is installed on your computer, it should show up in the search results
    • In Windows 8 or 10, you can use a similar method by searching using  + S.
    • If you have Citrix Receiver installed on your computer, skip to step 4
  2. If Citrix Receiver is not installed on your computer, go to the Citrix Website and download Citrix Receiver
  3. Install Citrix Receiver on your computer by following the prompts
    • Note: You will need Administrator rights to install Citrix Receiver
  4. Launch Citrix Receiver
  5. When it first opens, you will be prompted to Enter your work email or server address, enter https://myapps.unch.unc.edu
    and click Next.
  6. Log-in as detailed below
    • In the Domain\User field, enter UNCH\username where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357
  7. Once you log in successfully, click the plus sign on the left.  This will open a list of all of the applications you have access to.  Click on the ones you want and they will be added to your “Desktop” within Citrix
    • If you want additional applications added to Citrix, contact ISD at (984) 974-4357

Mac

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357.  Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web-based access when on-campus will not require 2-Step Authentication.

Preferred Method: Citrix Access via Web Browser

Access from a web browser will not require Hospital Duo 2-Step Authentication if you are on a campus or hospital network.

  1. Open your preferred web browser, navigate to the UNC Healthcare MyApps Portal: https://myapps.unch.unc.edu
  2. Log-in with your hospital domain account
  3. Select the link for the application you want to run
  4. Choose Run or Open if prompted

Setup for Citrix Receiver

  1. Go to the Citrix Website and download Citrix Receiver
  2. Install Citrix Receiver on your computer by following the prompts
    • Note: You will need Administrator rights to install Citrix Receiver
  3. Launch Citrix Receiver
  4. When it first opens, you will be prompted to Enter your work email or server address, enter https://myapps.unch.unc.edu
    and click Next.
    • In the Domain\User field, enter UNCH\username where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357
  6. Once you log in successfully, click the plus sign on the left.  This will open a list of all of the applications you have access to.  Click on the ones you want and they will be added to your “Desktop” within Citrix
    • If you want additional applications added to Citrix, contact ISD at (984) 974-4357

iPad

Access to Hospital Citrix based applications relies on having a valid Hospital domain account. If you do not know your Hospital login information, please contact the Hospital Support Desk (ISD) at (984) 974-4357.  Please note that beginning March 01, 2018, Hospital Duo 2-Step Authentication will be required when accessing Citrix applications when off-campus or if using Citrix Receiver. Web-based access when on-campus will not require 2-Step Authentication.

  1. Go to the App Store
  2. Search for Citrix Receiver
  3. Install
  4. After it downloads, open Citrix Receiver
  5. Choose to Add Account
  6. Enter Address: https://myapps.unch.unc.edu and tap Next
    • In the Username field, enter UNCH\username where username is the username for your Hospital domain account
    • Enter your Hospital domain account password in the Password field.
    • Click Next
    • Note: If you do not know your Hospital domain account username or password, contact ISD at (984) 974-4357
  8. Enter Domain: unch.unc.edu
  9. Save