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Panopto is UNC’s centrally supported video storage and management system. The University licenses Panopto Enterprise. This streaming media service is free to UNC faculty, staff, and students.

  • Panopto supports a broad range of video file formats, including AVI, MP4, MPG, WMV, MOV, QT, ASF, 3GP, WMA, MP3, M4V, and more.
  • No patient Protected Health Information (PHI) can be included in UNC Panopto recordings.

Basic Resources

  1. Login to Panopto 
  2. Where to get Panopto support – the School of Medicine (SOM) has its own panopto support through the Instructional Media Services (IMS) team within the Information Technology Department. The IMS team extensively uses Panopto to record presentations, lectures, meetings, and events for students (we call this lecture capture). The team will field all Panopto related questions whether they pertain to lecture capture or not. Panopto assistance can be requested from the Lecture Capture page.
  3. Where to get training
    1. Training from School of Medicine’s IMS team:
      1. Live training
      2. On-demand training
    2. Training from UNC.
    3. Panopto’s documentation and support page – how-to docs, videos, and training resources. (The University licenses Panopto Enterprise).
  4. UNC Panopto 

What is Panopto and Getting Started

Request a Recording Folder

Even though anyone with an Onyen can create a personal account in Panopto, we suggest you request a folder within the School of Medicine Department. This allows us to give access to multiple users so you can collaborate with coworkers. You can request this folder on the Lecture Capture webpage by selecting the “Report an Issue or Request Help” button.

  • Videos uploaded to the “My Folder” of a personal account cannot be shared. However, you can create a sub-folder from which the video can be shared or, request a SOM Department folder.

Panopto Retention Policy

The retention policy is 2 years since the last time a video was viewed. This means any videos not viewed within 2 years will be deleted.

How to Upload A Video

  1. Login to Panopto.
  2. Select the blue “Create” button at the top of the Panopto screen
  3. Select “Upload Media.”
  4. Select the folder you want to upload the video to (a personal “My Folder” or a requested recording folder).
  5. Do not close the upload screen until the upload is complete.

Captions & Accessibility

  • All videos that are on a UNC websites must be captioned.
  • For Zoom meetings, automatic captions will be included in the files that are automatically uploaded to your Panopto account.
  • Platforms like Panopto and YouTube offer auto-captioning tools for free. Auto-captions use automatic speech recognition (ASR) technology to transcribe audio and synchronize text with videos to create closed captions.
    • Automatic captions might misrepresent the spoken content due to mispronunciations, accents, dialects, or background noise.
    • ASR captions are typically 70% accurate depending on the audio quality in the recording.
    • You should always review automatic captions and edit any parts that haven’t been properly transcribed.
  • Panopto’s instructions on how to add captions to a video.
  • Don’t have time to caption your video?
    UNC’s Digital Accessibility Office (DAO) has a campus contract with 3Play Media. This means that all departments have access to 3Play Media’s services and features at a discounted price. For more information, see the DAO’s 3Play Media Captioning Services page.
  • View our accessibility documentation pertaining to video.

Lawsuit Against Harvard University

In 2015, the National Association of the Deaf (NAD) filed a class-action lawsuit against Harvard University (and MIT) for allegedly violating the Americans with Disabilities Act and the Rehabilitation Act by failing to provide accurate and comprehensive captioning for online educational videos.

After four years of litigation, the NAD and Harvard University settled. The settlement contained specific requirements for 99 percent accuracy rate on captions.

Embed a Panopto Video

  1. Watch Panopto’s video, How to Embed a Video into a Webpage.
  2. There is a step missing from the above video because it is unique to our web system. After copying the embed code (the iframe) and pasting it into a page/post, you need to change the alligator brackets (< and >) to the squared off brackets ( [ and ] ). View our iFrames documentation for a more detailed explanation.
  3. For accessibility reasons, you should always include a title attribute for an <iframe>. This is used by screen readers to read what the content of the iframe is. The iframe code from Panopto does not include the title attribute by default so you will need to add one. Simply add title="Add your descriptive title here" to the iFrame code as shown below. Be sure you replace Add your descriptive title here, with a title that properly describes the contents of the iframe.

Below is what the embed code looks like straight out of Panopto:

<iframe src="" height="405" width="720" style="border: 1px solid #464646;" allowfullscreen allow="autoplay"></iframe>

Below is what the code will look like after the brackets have been changed and the title attribute has been added:

[iframe src="" height="405" width="720" style="border: 1px solid #464646;" allowfullscreen allow="autoplay" title="Choosing Accessible Web Colors Training Video"][/iframe]

How To – Panopto Documentation

  1. Panopto’s documentation and support page – how-to docs, videos, and training resources. (The University licenses Panopto Enterprise.)
  2. Panopto: How to Embed a Video into a Webpage 
  3. Panopto: How to Add ASR (Automatic Speech Recognition) Captions into a Video
  4. Panopto: How to Manually Caption Sessions in the Editor 
  5. Panopto: How to Change a Video’s Thumbnail Image
  6. Panopto: How to Add a Table of Contents to a Video
  7. Panopto Customer Training Webinars
  8. Panopto: How to Share a Video Via Email Invitation
  9. Panopto: How to Use the Zoom Integration
  10. Panopto: How to Create and Share a Playlist

Panopto Training at UNC

School of Medicine

The Academic Technology Services (ATS) Instructional Media Services provides and supports streaming media platforms for the School of Medicine, including Panopto. You can view their upcoming Panopto training schedule or their on-demand Panopto training.


Main campus also provides Panopto training.